Returns & Exchanges

We are confident that you will be delighted with your order. However, if you do need to return an item to us, don’t panic!

Our easy returns service is fast and hassle free. All you need to do is print off our returns form and follow the instructions, making sure to send it back to us with the goods you wish to return.

Extended Christmas Returns Policy

Unsure whether they will love their gifts this Christmas?

Don’t worry, you can order with confidence! We have got you covered with our extended returns policy.

Any items ordered from 7th November 2024 can be returned right up until the 10th January 2025.

*Excludes Christmas Jumpers and Santa Sacks which are covered by our standard returns policy. All items must be returned unworn and unused and in their original packaging.

Exchanging sizes

If you would like to exchange clothing or footwear for a different size, please ensure your goods are returned in perfect condition (i.e. no animal hairs, marks or rips) and in their original packaging within 14 days of receipt.

The parcel is your responsibility until it reaches us. We therefore advise you to send it back to us using a delivery service that insures you for the value of the goods. We recommend obtaining proof of posting from your post office when sending back your parcel.

We will cover the cost of posting out your exchanged item(s) on your first return. If you need to return any further items to us for an exchange, you will be required to cover the relevant postage costs incurred.

Please note for hygiene reasons, we cannot accept returns on underwear, socks, swimwear, earrings, body jewellery, cosmetics or face masks.

We can only accept returns on cosmetics and hair dyes if they are returned in their original packaging and sealed.

Other Returns

If your order has been damaged in transit or is faulty or incorrect, please get in touch before returning it to us! We can be reached by email at contact@grindstore.com or phone (UK) 01263 713417, quoting your order number.

Our phone lines are open from Monday to Friday, 9am to 4.30pm

For full details of our returns policy see our terms and conditions.